So I’ve been stuck here at work all day today. I’ve handled about a dozen calls all day. You see, we have some business units that are not off today (President’s Day), but most are. So we have to have a skeleton crew working in order to handle any calls that come up. Mostly the calls are “I can’t log in” or “My email doesn’t work” or “I forgot my password”. Translation: The end-user can’t remember their password over the weekend and now after three incorrect tries their LAN account is locked out. Translation of the Translation: The end user forgot where they put the sticky note where they wrote their password down.

I’ve had one “challenging” call and it was because the end-user did not have our standard equipment. She had slightly non-standard equipment and the call lasted about 10 minutes. (or long enough for me to figure out that she needed to power cycle both her Linksys home router and her ORiNOCO wireless access point in order for her to connect wirelessly at home)

Oh, and if you are reading this, Chris (my boss), I’ve been working my fingers to the bone keeping our users connected. Yeah, that’s the ticket!